Terms & Conditions

At CraftBru Tours we’re passionate about spreading the craft beer word online, and offer beer-centric tours in real life, because we love beer, we love people who love beer and we’re excited about the adventures that lie in bringing the one to experience the other.

We want to excel at and be known for what we offer, so we make every effort to meet and exceed the expectations of our guests, offer value for money and conclude all our dealings in good faith.

However, even the best intentions can be used as a stick, so for the avoidance of doubt, booking with us is subject to the acceptance of Terms & Conditions below. Please take a moment to read through and understand what it implies.

  1. PREAMBLE

    1. CraftBru (Pty) Ltd. (Company Registraton Number 2017/351216/07) is a registered company trading as CraftBru Tours based in Wemmershoek, South Africa.
    2. When you book a tour with CraftBru Tours you are accepting these Terms & Conditions as a binding contract without alteration.
    3. The Booking Agent, or the person making the booking, is responsible for conveying these T&Cs to all parties participating in one of our tours, events or services.
    4. CraftBru Tours reserve the right to update or alter these Terms & Conditions at any time, and it’s the guest’s responsibility to familiarise themselves with it.
    5. The latest Terms & Conditions can be found on the CraftBru Tours website at CraftBru.com via a link in the footer section of the site, and supersedes any previous versions. It is the same version that appears when expanding the terms linked from the acceptance box on the Payment / Checkout page.
  2. DEFINITIONS

    1. “We”, “us” and “our” refer to the company CraftBru (Pty) Ltd trading as CraftBru Tours.
    2. “Guest” or “Guests” mean a person or persons, 18 years old or older, who is booked on any of our tours.
  3. PRICES, PAYMENTS & DEPOSITS

    1. Full payment is required to confirm a booking. Guests can pay via our online payment processor (currently PayFast), or by alternative arrangement provided prior contact with our office is established and arrangements made. Bookings are only deemed confirmed after we’ve issued a receipt.
    2. All prices are quoted in South African Rand (ZAR) and include applicable taxes.
    3. Prices displayed on our website supersede prices previously advertised.
    4. We reserve the right to, at any time without notice, increase or decrease tour prices advertised.
    5. A booking fee of 4% applies to credit card or other payments via our payment processor. We can also accept EFTs into our official business account, provided any transfer fees are borne by the guest and, should there be any shortfall due to currency fluctuations, the guest pays the shortfall in cash prior to the tour commencing.
    6. Once paid, our tours are non-refundable and non-transferable.
  4. CANCELLATIONS & CHANGES BY YOU

    1. If you have to cancel your tour with us, please notify CraftBru Tours as soon as possible by either phoning +27 65 81 99 999 or emailing cheers at craftbru dot com.
    2. Our cancellation and refund policy is as follow:
      1. 0 – 30 days before the tour: no refund;
      2. 31 – 45 days before the tour: 50% of the total tour price;
      3. 46 days or more before the tour: 90%;
      4. Before you cancel please email us first, we’d rather explore the possibility of transferring or postponing your tour than see any portion of it going to waste.
    3. Our booking date change policy is as follow:
      1. 0 – 14 days before the tour: no transfer allowed;
      2. 15 – 30 days before the tour: R300 per person transfer fee (subject to availability);
      3. 31 days or more before the tour: no transfer fee (subject to availability);
      4. For the avoidance of confusion, the day on which the tour is scheduled is Day 0.
      5. Private tours and charters are transferable only with prior arrangement with and written consent from CraftBru Tours;
  5. CANCELLATIONS & CHANGES BY US

    1. CraftBru Tours reserve the right to change or cancel tours due to operational requirements, safety concerns or any circumstances beyond our control.
    2. Our tours often include visits to working breweries, but we cannot guarantee that any or all of the brewing process will be accessible during every tour.
    3. All our tours, except private tours, require a minimum of four (4) guests to commence. If the minimum number is not reached, we reserve the right to change or cancel any booking.
    4. If we do cancel a tour, we endeavor the following:
      1. to re-book guests for another date or tour (subject to availability);
      2. transfer the booking to another person;
      3. refund payment ;
  6. REFUNDS

    1. Refunds will not be issued, except in accordance with these Terms & Conditions, or as agreed in writing by CraftBru Tours.
    2. Refunds will only be given through the guest’s initial channel of booking. If a guest dealt with a Booking Agent, the refund will be through them. Otherwise, if booked directly with CraftBru Tours, the refund will be from us.
  7. CHARTERS & PRIVATE TOURS

    1. CraftBru Tours are available for private tours, corporate charters and other special events. Please contact us for more information.
  8. LAST MINUTE DEALS & PROMOTIONS

    1. From time to time we may offer discounts or special promotions.
    2. Promo spots are limited either by promotional parameters or availability.
    3. Discounts or promotions do not apply to existing bookings and cannot be used in conjunction with any other discounts or promotions.
    4. Promotions are usually per person and per tour, on specific dates and tours only.
    5. We reserve the right to discontinue promotions at any time without notice.
  9. SPECIAL NEEDS

    1. We welcome passengers with special needs. Please advise us in advance of any physical, medical or other requirements, as not all vehicles and locations may have the necessary facilities or access.
  10. SAFETY

    1. During our tours we visit working breweries, which have health and safety requirements, such as wearing closed shoes. Flip-flops / Sandals are not allowed on most brewery floors, and are discouraged on our tours.
    2. By booking with us you acknowledge that our tours involve inherent risks that may not be present in other tours. These risk include, but are not limited to, the possibility of injury or death, loss or damage to property, psychological trauma, inconvenience and discomfort.
    3. We strongly advise that you do not attempt to drive or operate machinery after one of our tours. We accept no responsibility for your actions after our tour terminates.
  11. ALCOHOL & BEHAVIOR

    1. CraftBru Tours do not condone excessive or binge drinking. Our tours are about the appreciation of the brewing process and the resulting beer, focusing on quality beer rather than quantity.
    2. Guests must, at all times, be aware of and manage their limitations. As the Person in Charge of the safety of individuals and groups as a whole, the Tour Guide / Driver can use their discretion in managing unruly passengers including, but not limited to, warning guests or refusing guests further alcohol.
    3. Guests will be held liable for the cost of any damage caused during a tour to either the property owned or rented by CraftBru Tours, as well as that of the venues we visit.
    4. Smoking is not permitted in, near or immediately before boarding a CraftBru Tours vehicle, and is otherwise only allowed in designated smoking areas. Care should be taken to ensure cigarette butts are not left smoldering, so as to avoid risk of fire in the dry environment.
    5. We are not responsible for the conduct of any third party, venues or suppliers.
  12. AUTHORITY OF THE DRIVER / GUIDE

    1. The Tour Guide and Driver (Persons in Charge) adopt an authoritative position in relation to you as guest, and for the enjoyment and safety of everyone on the trip, must be adhered to at all times. By booking the trip, guests abide to be bound by the decisions and leadership of the Persons in Charge at all times.
    2. The Persons in Charge at all times have the final say on matters that are likely to affect the safety and/or well-being of guests on tour.
    3. This includes any decision about the continued participation of guests or activities that make up part of the tour.
    4. Should any guest fail to comply with a decision made by the Persons in Charge or otherwise interfere with the well-being or safety of guests, the Persons in Charge reserve the right to terminate this contract and order the guests to leave the tour immediately.
    5. Should a guest’s contract be terminated before the end of the tour and they are asked to leave or refused to board our transport, alternative transport will be at their own expense.
    6. In any event, they will be without any recourse to compensation, or a refund for all or part of the tour.
  13. TIMING & ITINERARY

    1. Should guests be late or missing from part of the tour, we will make a reasonable attempt to contact them via mobile phone. However, we accept no responsibility, and provide no refunds for guests who miss any part of the tour for any reason.
    2. This includes, but is not limited to, guests failing to meet at the agreed pickup locations at the stipulated times, or guests leaving the pickup location in the event that our transport is delayed.
    3. Our transport will depart as per the scheduled itinerary and cannot wait for late guests.
    4. Pick up times, drop off times, and itinerary stops are indications only. While we make every effort to adhere to scheduled times, due to variable traffic patterns and other events beyond our control, we cannot be held responsible for delayed arrivals to any destination.
    5. We reserve the right to alter any part of the tour as circumstances dictate, without prior notice to guests. We endeavour to communicate any significant changes in a timely manner, but are not liable for any changes and are not required to offer any refunds as a result of any changes.
  14. PUBLICITY & MODEL RELEASE

    1. During our tours, we may take photos and video for the purpose of showcasing our tours, and for content on social media, our blog, website and elsewhere.
    2. Guests agree to assign full copyright of any images and video that we take during the tour to CraftBru Tours, together with the right of reproduction either wholly or in part, including for editorial trade, product advertising and such other promotional purposes in any manner and medium, without recourse to the guests and without compensation.
    3. We will only use these photos, images and video in relation to CraftBru Tours. Guests undertake not to prosecute or to institute proceedings, claims or demands against either CraftBru Tours or the photographer or their agents in respect of any usage of the above-mentioned imagery.
    4. Guests hereby release CraftBru Tours and the photographer in perpetuity from all claims and liability relating to images, video or photographs taken of guests whilst on a tour with CraftBru Tours.
  15. GUEST RELEASE & CRAFTBRU TOURS LIABILITY

    1. Each guest releases CraftBru Tours from all sums of money, accounts, claims, actions, proceedings, demands and expenses which the client at any time may have against us for or by reason or in respect of any act, cause, matter or thing.
    2. Each guest indemnifies CraftBru Tours against:
      1. All liabilities incurred by CraftBru Tours,
      2. All losses incurred by CraftBru Tours,
      3. All costs actually payable by CraftBru Tours to its own legal representatives (whether or not under a costs agreement) and other expenses incurred by CraftBru Tours in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal), arising directly or indirectly as a result of or in connect with any act or omission of the guest.
  16. BOOKING AGENT’S LIABILITY

    1. If a Booking Agent sells any tickets or vouchers on behalf of CraftBru Tours, the Booking Agent indemnifies us against:
      1. All liabilities incurred by CraftBru Tours,
      2. All losses incurred by CraftBru Tours,
      3. All costs actually payable by CraftBru Tours to its own legal representatives (whether or not under a costs agreement) and other expenses incurred by CraftBru Tours in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal), arising directly or indirectly as a result of or in connect with any acts or omission of the Booking Agent.
  17. CRAFTBRU TOURS DISCRETION

    1. We may use our absolute discretion in exercising any of the rights granted to us pursuant to these Terms & Conditions.
    2. No relaxation or indulgence will constitute a waiver of these Terms & Conditions and both parties remain entitled to their rights as ascribed to them in terms hereof, despite not insisting on them at any given time.
    3. Should any of the Terms & Conditions be deemed to be invalid or null and void as determined by a court of law, the rest of the provisions will remain in full force and in effect, the same as if the former had not been included.
  18. GOVERNING LAW & JURISDICTION

    1. The Terms & Conditions of this agreement and supporting documents will be governed by the Laws of South Africa and shall be enforceable within the Republic of South Africa and its Courts.
    2. The parties hereby consent to the jurisdiction of the Magistrates Court of South Africa in respect of any action or proceedings which may be brought, provided that CraftBru Tours shall be entitled to bring proceedings in the High Court, where such proceedings would, but for the aforegoing, be beyond the jurisdiction of the Magistrates Court and can do so at their own election.
    3. No responsibilities, rights or obligations in terms of these Terms & Conditions can be assigned or ceded by you to a third party.
    4. Should CraftBru Tours be prevented from carrying out any of its obligations in terms of this agreement due to causes beyond its control, we shall not be held liable to continue with our obligations while the causes persist and further more shall not be held liable for any delays or losses or damages, which may be incurred as a result.
  19. DOMICILIIUM AND NOTICES

    1. The parties choose domicilium et executandi (domicilium address) for the purposes of giving any notice, the payment of any sum, the serving of any process and for any other purpose arising out of these terms and conditions and any ancillary documents, their addresses as follows: CraftBru Tours – 51 Tinktinkie Laan, De Hollandsche Molen, Wemmershoek, South Africa. The client – the physical address as provided on the booking form.
    2. Either party will be entitled to change their address from the aforegoing, as long as its done no later than 7 days before the issuing of any notices in writing, and provided the receiving party confirms receipt of notification in writing.